Dear VIVA Cruises passenger,
Your health and safety, as well as that of all of our crew members on board, is very important to us.
In Germany the Robert Koch Institute identifies risk areas. Due to the current emergence of the coronavirus (COVID 19), according to the Robert Koch Institute (RKI), there is currently no comprehensive protection available in the ports of call.
We travel through various risk areas with our ships, so we can no longer provide a safe journey for you. In the meantime, the Federal Foreign Office of Germany warns from all unnecessary tourist trips abroad until the end of April 2020. In addition, Germany has introduced travel restrictions for entries from outside the Schengen area on March 17, 2020. All corresponding entries from non-EU-citizens and citizens of non-Schengen states by plane or ship will be affected.
For us, this means that we are currently unable to fully live up to our mission statement "Enjoy the Moment".
In this light, you will find an overview of the upcoming river cruises, which we regrettably have to cancel as a result of the current situation:15.03.20 - 20.03.20 - MS VIVA TIARA, Rhine
20.03.20 - 25.03.20 - MS VIVA TIARA, Rhine
22.03.20 - 28.03.20 - MS ESPRIT, Rhine
25.03.20 - 30.03.20 - MS VIVA TIARA, Rhine
28.03.20 - 03.04.20 - MS ESPRIT, Rhine
30.03.20 - 04.04.20 - MS VIVA TIARA, Rhine
04.04.20 - 09.04.20 - MS VIVA TIARA, Rhine
09.04.20 - 14.04.20 - MS VIVA TIARA, Rhine
14.04.20 - 19.04.20 - MS VIVA TIARA, Rhine
19.04.20 - 26.04.20 - MS VIVA TIARA, Rhine
20.04.20 - 27.04.20 - MS SWISS CROWN, Danube
26.04.20 - 03.05.20 - MS VIVA TIARA, Rhine
This situation is considered to be force majeure and is therefore an unavoidable and unforeseeable event.
All guests and travel agencies will now be informed personally by us about the current situation. This may take some processing time.
Since we are firmly convinced that the situation will improve again or at least we will soon learn to live with it, we would like to offer all affected guests the following options:1) free rebooking at the same price for any trip up to 7 nights from our program 2020 and 2021
2) Issuing of a voucher / cruise credit in the amount of the payment made for the next booking until 31.12.2021 including free upgrade
3) 100% refund of payments made to us - however, we need your bank details (IBAN) for this. Please note that refunds will take up to 30 days.
Until we get in contact with you, we ask you to refrain from further inquiries and calls regarding the procedure.
You can already find our complete programme 2020 and 2021 on our website. We would of course be very happy to show you our newly renovated VIVA TIARA on another date, for example, which will inspire you! You will find a selection of alternatives on MS VIVA TAIRA under this Link
As things stand today, we assume that we will be able to carry out our river tours as planned from May 3 2020. Please understand that we cannot make any further decisions or statements about other dates in the future or dates not mentioned above.
In the interest of health and safety, we will contact all guests and partners as soon as we have further information.
Your team from VIVA Cruises