Relaxed atmosphere and exclusive river cruises | VIVA Cruises

VIVA Cruises - Informationen about Corona Virus (COVID 19)

Status: 04.06.2020, 13:00 h

Dear VIVA Cruises passenger,

For a long time, it was very uncertain as to when our ships would be allowed to operate again due to the restrictive measures taken in recent months.

All the more we are pleased to inform you today, full of positive expectations, that all voyages will take place as planned from 26.06.2020 and that our guests will be able to enjoy their booked river cruise.

You can be assured that your safety is always our top priority and we will prepare everything accordingly so that you will feel completely comfortable on board with us at all times.

In recent weeks we have therefore already developed a comprehensive hygiene concept and defined the necessary measures to ensure carefree travel for you:
-Screening of guests before the start of the cruise by means of a comprehensive health questionnaire from the WHO and binding fever measurement (daily)
-Increased disinfection of public areas according to a fixed schedule and increase in the number of hand-held disinfection devices
-A reduced number of passengers for optimal social distancing
-Optimized restaurant concept with increased table distance and service at the seat
-Reduced number of guests on shore excursions with wireless info system

For the timely dispatch of the travel documents, we now ask our guests to pay the remaining amount in due time according to the issued invoice.

We are very happy to start the new season together with you and our crew and are already looking forward to welcoming you soon on board our ships.

If you have any questions regarding your trip, please do not hesitate to contact us by phone or e-mail.

Your team from VIVA Cruises
04.05.2020, 09:00am

Dear VIVA Cruises passenger,

Your health and safety, as well as that of all of our crew members on board, is very important to us.

In Germany the Robert Koch Institute identifies risk areas. Due to the current emergence of the coronavirus (COVID 19), according to the Robert Koch Institute (RKI), there is currently no comprehensive protection available in the ports of call.

We travel through various risk areas with our ships, so we can no longer provide a safe journey for you. In the meantime, the Federal Foreign Office of Germany warns from all unnecessary tourist trips abroad until the end of April 2020. In addition, Germany has introduced travel restrictions for entries from outside the Schengen area on March 17, 2020. All corresponding entries from non-EU-citizens and citizens of non-Schengen states by plane or ship will be affected.

For us, this means that we are currently unable to fully live up to our mission statement "Enjoy the Moment".

In this light, you will find an overview of the upcoming river cruises, which we regrettably have to cancel as a result of the current situation:

15.03.20 - 20.03.20 - MS VIVA TIARA, Rhine
20.03.20 - 25.03.20 - MS VIVA TIARA, Rhine
22.03.20 - 28.03.20 - MS ESPRIT, Rhine
25.03.20 - 30.03.20 - MS VIVA TIARA, Rhine
28.03.20 - 03.04.20 - MS ESPRIT, Rhine
30.03.20 - 04.04.20 - MS VIVA TIARA, Rhine
04.04.20 - 09.04.20 - MS VIVA TIARA, Rhine
09.04.20 - 14.04.20 - MS VIVA TIARA, Rhine
14.04.20 - 19.04.20 - MS VIVA TIARA, Rhine
19.04.20 - 26.04.20 - MS VIVA TIARA, Rhine
20.04.20 - 27.04.20 - MS SWISS CROWN, Danube
25.04.20 - 02.05.20 / MS JUNKER JÖRG, Elbe
26.04.20 - 03.05.20 - MS VIVA TIARA, Rhine
02.05.20 - 09.05.20 / MS JUNKER JÖRG, Elbe
03.05.20 - 10.05.20 / MS VIVA TIARA, Rhine
10.05.20 - 17.05.20 / MS VIVA TIARA, Rhine
17.05.20 - 24.05.20 / MS VIVA TIARA, Rhine
19.05.20 - 26.05.20 / MS JANE AUSTEN, Seine
24.05.20 - 31.05.20 / MS VIVA TIARA, Rhine
26.05.20 - 02.06.20 / MS JANE AUSTEN, Seine
31.05.20 - 07.06.20 / MS VIVA TIARA, Rhine
02.06.20 - 09.06.20 / MS JANE AUSTEN, Seine
09.06.20 - 16.06.20 / MS JANE AUSTEN, Seine

This situation is considered to be force majeure and is therefore an unavoidable and unforeseeable event.

All guests and travel agencies will now be informed personally by us about the current situation. This may take some processing time.

Since we are firmly convinced that the situation will improve again or at least we will soon learn to live with it, we would like to offer all affected guests the following options:

1) free rebooking at the same price for any trip up to 7 nights from our program 2020 and 2021

2) Issuing of a voucher / cruise credit in the amount of the payment made for the next booking until 31.12.2021 including free upgrade

3) 100% refund of payments made to us - however, we need your bank details (IBAN) for this. Please note that refunds will take up to 30 days.

Until we get in contact with you, we ask you to refrain from further inquiries and calls regarding the procedure.

You can already find our complete programme 2020 and 2021 on our website. We would of course be very happy to show you our newly renovated VIVA TIARA on another date, for example, which will inspire you! You will find a selection of alternatives on MS VIVA TAIRA under this Link.

As things stand today, we assume that we will be able to carry out most of our river tours as planned starting in June 2020. Please understand that we cannot make any further decisions or statements about other dates in the future or dates not mentioned above.

In the interest of health and safety, we will contact all guests and partners as soon as we have further information.

Warmest regards,

Your team from VIVA Cruises