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Viva Cruises Privacy Policy

This privacy policy informs about the processing of personal data on the website of:

VIVA Cruises GmbH
Heerdter Sandberg 30
40549 Düsseldorf
Phone +49 211 274 032 50

Contact details of the data protection officer:
Our data protection officer can be contacted at the above mentioned address and at

2. Scope and purpose of the processing of personal data

2.1 Calling up website

When accessing this website, the Internet browser used by the visitor automatically sends data to the server of this website and stores it in a log file for a limited period of time. Until automatic deletion, the following data is stored without further input by the visitor:

  • IP address of the visitor's terminal device
  • Date and time of access by the visitor
  • Name and URL of the page called up by the visitor
  • Website from which the visitor accesses the website (referrer URL)
  • Browser and operating system of the visitor's terminal device and the name of the access provider used by the visitor.

The processing of this personal data is justified pursuant to Art. 6 para. 1 sentence 1 letter f) DSGVO. We have a legitimate interest in data processing for the purpose of quickly establishing a connection to our website, enabling user-friendly use of the website, recognising and guaranteeing the security and stability of the systems and facilitating and improving the administration of the website.

The processing is expressly not carried out for the purpose of gaining knowledge about the person visiting the website.

2.2 Contact form

Visitors can submit messages to us via an online contact form on the website. In order to receive an answer, at least a valid e-mail address must be provided. All other information can be provided voluntarily by the requesting person. By sending the message via the contact form, the visitor consents to the processing of the transmitted personal data. Data processing is carried out exclusively for the purpose of processing and answering enquiries via the contact form. This is done on the basis of voluntarily given consent pursuant to Art. 6 Para. 1 Sentence 1 Letter a) DSGVO. The personal data collected for the use of the contact form are automatically deleted as soon as the request is completed and there are no reasons for further storage.

2.3 Newsletter

By subscribing to the newsletter, the visitor expressly agrees to the processing of the personal data transmitted. To subscribe to the newsletter, only an e-mail address of the visitor needs to be entered. The legal basis for the processing of the visitor's personal data for the purpose of sending newsletters is consent in accordance with Art. 6 Para. 1 Sentence 1 Letter a) DSGVO.

The visitor can unsubscribe from receiving future newsletters at any time. This can be done by using a special link at the end of the newsletter or by sending an email to

3. Transfer of data

Personal data will be transferred to third parties if...

  • pursuant to Art. 6 para. 1 sentence 1 letter a) DSGVO has been expressly consented to by the data subject.
  • the disclosure pursuant to Art. 6 para. 1 sentence 1 letter f) DSGVO is necessary for the assertion, exercise or defence of legal claims and there is no reason to believe that the data subject has an overriding legitimate interest in not disclosing his or her data
  • for data transmission pursuant to Art. 6 Para. 1 Sentence 1 Letter. c) DSGVO a legal obligation exists, and/or this is necessary pursuant to Art. 6 para. 1 sentence 1 letter b) DSGVO for the performance of a contractual relationship with the data subject.

In other cases, personal data will not be passed on to third parties.

4. Cookies

So-called cookies are used on the website. These are data packages that are exchanged between the server of our website and the visitor's browser. These are stored by the respective devices used (PC, notebook, tablet, smartphone, etc.) when visiting the website. Cookies cannot cause any damage to the devices used in this respect. In particular, they do not contain any viruses or other malware. Information is stored in the cookies which arises in each case in connection with the specifically used terminal device. Under no circumstances can we obtain direct knowledge of the identity of the visitor to the website.

Cookies are largely accepted according to the basic browser settings. The browser settings can be set in such a way that cookies are either not accepted on the devices used, or that a special note is made in each case before a new cookie is created. It should be noted, however, that deactivating cookies may result in not all functions of the website being used to the fullest extent possible.

The use of cookies serves to make the use of our website more convenient. For example, session cookies can be used to track whether the visitor has already visited individual pages on the website. After leaving the website, these session cookies are automatically deleted.

Temporary cookies are used to improve user-friendliness. They are stored on the visitor's device for a temporary period of time. When the website is visited again, it is automatically recognised that the visitor has already called up the page at an earlier point in time and which entries and settings have been made in order not to have to repeat them.

Cookies are also used to analyse visits to the website for statistical purposes and to improve the service offered. These cookies make it possible to automatically recognise that the website has already been called up by the visitor on a new visit. Here, cookies are automatically deleted after a specified period of time.

The processing of data with the aid of cookies is justified for the above-mentioned purposes for the protection of our legitimate interests according to Art. 6 Para. 1 Sentence 1 Letter f) DSGVO.

5. Analysis services for websites, tracking

5.1 Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

The storage of Google Analytics cookies and the use of this analysis tool are based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

IP anonymisation
We have enabled the IP Anonymization feature on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area prior to transmission to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

Deactivation of the Tracking & Browser Plugin
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) as well as Google from processing this data by downloading and installing the browser plug-in available under the following link: .

You can deactivate Google Analytics for this website in your current browser with the button below.
Objection to data collection
You can prevent Google Analytics from collecting your information by clicking on the following link. An opt-out cookie is used to prevent your data from being collected on future visits to this website: Disable Google Analytics.
For more information on how Google Analytics uses user data, please refer to Google's privacy policy:

Order processing
We have concluded a contract with Google for order processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics of Google Analytics
This website uses Google Analytics' "demographic features" feature. This allows reports to be generated that contain statements about the age, gender, and interests of site visitors. This data comes from interest-related advertising by Google and visitor data from third parties. This information cannot be associated with any specific individual. You can deactivate this function at any time via the ad settings in your Google Account or generally prohibit Google Analytics from collecting your data as described under "Objection to data collection".

6. Your rights as affected person

Insofar as your personal data are processed on the occasion of your visit to our website, you are entitled to the following rights as a "data subject" within the meaning of the DSGVO:

6.1 Information

You can request information from us as to whether your personal data will be processed by us. There is no right to information if the information has to be kept secret due to a predominant legitimate interest of a third party. Deviating from this, there may be an obligation to provide information if your interests outweigh the interest of secrecy, in particular in view of imminent damage. The right to information is also excluded if the data is only stored because it may not be deleted due to legal or statutory retention periods or solely for purposes of data backup or data protection control, provided that the provision of information would require a disproportionately high effort and processing for other purposes by appropriate technical and organizational measures is excluded. If in your case the right to information is not excluded and your personal data is processed by us, you can request information from us about the following information:

  • Purposes of processing
  • Categories of personal data processed by you
  • recipients or categories of recipients to whom your personal data will be disclosed, in particular recipients in third countries
  • if possible, the planned duration for which your personal data will be stored or, if this is not possible, the criteria for determining the duration of storage the existence of a right to rectification or erasure or limitation of the processing of personal data concerning you, or of a right to object to such processing
  • the existence of a right of appeal to a data protection supervisory authority
  • if the personal data have not been collected from you as the data subject, the available information about the origin of the data
  • where appropriate, the existence of automated decision making, including profiling and meaningful information on the logic involved and the scope and intended impact of automated decision making
  • f applicable, in the case of transmission to recipients in third countries, in the absence of a decision by the EU Commission on the adequacy of the level of protection pursuant to Art. 45 para. 3 DSGVO, information on which suitable guarantees are provided pursuant to Art. 46 para. 2 DSGVO for the protection of personal data.

6.2 Correction and completion

If you discover that we have incorrect personal data about you, you can demand that we correct this incorrect data without delay. If your personal data is incomplete, you may request that it be completed.

6.3 Deletion

They have the right to be deleted ("right to be forgotten"), unless the processing is necessary for the exercise of the right to freedom of expression, the right to information or to fulfil a legal obligation, or for the performance of a task carried out in the public interest, for one of the following reasons:

  • Personal data are no longer necessary for the purposes for which they were processed.
  • The justification for the processing was exclusively your consent, which you have withdrawn.
  • You have objected to the processing of your personal data, which we have made public.
  • You have lodged an objection against the processing of personal data not made public by us and there are no overriding legitimate reasons for the processing.
  • Your personal data has been processed unlawfully.
  • The deletion of personal data is necessary to fulfil a legal obligation to which we are subject.

There is no right to deletion if, in the case of lawful non-automated data processing, the deletion is not possible or only possible with disproportionately high effort due to the special type of storage and your interest in the deletion is low. In this case, the restriction of processing takes the place of deletion.

6.4 Restriction of processing

You can demand that we restrict processing if one of the following reasons applies:

  • You dispute the accuracy of the personal data. In this case, the restriction may be requested for a period of time which enables us to verify the accuracy of the data.
  • The processing is unlawful and you demand the restriction of the use of your personal data instead of deletion.
  • Your personal data is no longer required by us for the purposes of processing, but which you need to assert, exercise or defend legal claims.
  • You have lodged an objection pursuant to Art. 21 para. 1 DSGVO. The restriction of the processing can be demanded as long as it is not yet certain whether our justified reasons outweigh your reasons.

Restriction of processing means that personal data will only be processed with your consent or for the assertion, exercise or defence of legal claims or to protect the rights of another natural or legal person or for reasons of an important public interest. Before we remove the restriction, we have a duty to inform you.

6.5 Data transferability

You have a right to data transfer if the processing is based on your consent (Art. 6 para. 1 sentence 1 letter a) or Art. 9 para. 2 letter a) DSGVO) or on a contract to which you are a party and the processing is carried out using automated procedures. In this case, the right to data transfer includes the following rights, provided that the rights and freedoms of other persons are not impaired: You may request that we keep the personal data you have provided to us in a structured, common and machine-readable format. You have the right to transfer this data to another responsible person without any hindrance on our part. As far as technically feasible, you can demand that we transfer your personal data directly to another responsible person.

6.6 Revocation of consent

You have the right to revoke your consent at any time with effect for the future. The revocation of the consent can be communicated informally by telephone, by e-mail or to our postal address. The revocation does not affect the legality of the data processing, which took place on the basis of the consent until the receipt of the revocation. After receipt of the revocation, the data processing, which was based exclusively on your consent, will be discontinued.

6.7 Complaint

If you consider that the processing of personal data concerning you is unlawful, you may lodge a complaint with a data protection supervisory authority responsible for the place of your stay or work or for the place of suspected infringement.

Right of objection

If the processing is based on Art. 6 para. 1 sentence 1 letter e) DSGVO (performance of a task in the public interest or in the exercise of official authority) or on Art. 6 para. 1 sentence 1 letter f) DSGVO (legitimate interest of the person responsible or of a third party), you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation pursuant to Art. 21 DSGVO. This also applies to profiling based on Art. 6 para. 1 sentence 1 letter e) or letter f) DSGVO. After exercising the right of objection, we will no longer process your personal data unless we can prove compelling reasons for the processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.

You have the option of informing us of your objection by telephone, e-mail or to the postal address given at the beginning of this data protection declaration.

Status and Update of the Privacy Policy

This privacy policy has the status of May 25, 2018. We reserve the right to change this privacy poilcy at any given time to improve data protection and/or to adjust to revised institutional practices or jurisdiction.